What to do if AR isn’t working
When interacting with the AR models on our site you may encounter an incompatibility error. Here’s a few ways you can troubleshoot the issue to find out why it may not be working for you.
1. CHECK YOUR DEVICE
IOS:
Check if your device supports ARKit. https://developer.apple.com/documentation/arkit/verifying_device_support_and_user_permission
ANDROID
Check if your device supports ARCore.
https://developers.google.com/ar/discover/supported-devices
2. Check your browser
If you’re on Firefox check if you enabled "Open link in apps" in settings. Menu -> Settings -> "Open link in apps"
3. check your os settings
ANDROID ONLY:
Allow AR & camera permission in settings. Click on the lock icon in the address bar and check permissions. Make sure it says "Allow” for Camera and Augmented Reality. You can enable it just once by entering AR View through incognito mode.